The shipping method we used was not low cost but our product arrived safely and on time. So we are happy. Let’s have a look at our strengths:
- Sourcing products from an experienced global supplier.
- The experienced global shipping agent.
- Upgraded technology to track your order.
- Upgraded technology to track your order.
- The experienced country-wide delivery agent.
Delivery time:
We are providing country-wide delivery for all our customers. Our normal delivery time is 18-25 Business Days.
Online expert support:
Our dedicated customer support will help you from 10 AM to 8 PM (through Mobile phone, WhatsApp, and Email) & our online customer support give you the best service from 10 AM to 2 AM (through Facebook, Messenger & Instagram) with any issues regarding our products, order updates and so on.
Money back policy:
We are providing a money-back guarantee for a valid reason according to our returns & refunds policy.
Order Confirmation:
After placing your order on our website, our customer support team will reconfirm your order to make sure that you will get your desired product within the estimated timeline.
Shipped order:
You know we are helping you to enjoy the global shopping experience. It will take 18 to 25 Business Days to ship your order if your order is considered a pre-order. If your desired product is available in our stock, you will get your desired product within 2-3 days.
Order delivered:
For pre-order items, after reaching your product at our Bangladesh warehouse it will take 2-3 days to deliver your desired product.
Order Cancellation:
XENNO retains the right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but is not limited to, the product being mispriced, out of stock, defective, malfunctioned, and containing information or description arising out of technical or typographical error or for any other reason.
Guarantee/Warranty:
We can ensure that all our products are thoroughly tested before the launch to ensure the longevity and durability of the product. Please note that the durability and longevity of any product depend on the care and usage of the product. We will not be held any responsibility for any issues occurring due to misuse or improper care of any product.
